Refund policy

Thank you for shopping with us. Please review our return policy carefully. By purchasing from us, you agree to the following terms:

1. Return Window

  • 3-Day Return Period: You may request a return within three (3) days after the delivery date. All return requests must be initiated within this time-frame.

2. Conditions for Return

  • Damaged Items:

    • If you receive an item that appears damaged upon arrival, you must provide clear, high-resolution photographs that clearly document the damage.
    • If you believe an item was lost in transit, you are required to submit official proof of lost mail. Acceptable proof may include tracking information, a notification from the shipping carrier, or any other relevant documentation. "Item Arriving Late" is NOT a cause for this claim.

  • Non-Returnable Scenarios:

    • Installed Items: Items that have been installed and subsequently damaged are non-returnable. No returns or refunds will be accepted for items that have been installed, regardless of the nature of the damage.
    • Shipping Issues:
      • Any issues related to shipping—such as damage incurred during transit, loss of the item, or delivery to an incorrect address—will not be covered unless you provide 100% conclusive proof.
      • If conclusive evidence is provided and a replacement is warranted, please note that you (the buyer) will be responsible for all associated re-shipping fees, including shipping and handling charges.
      • CUSTOM ORDERS 100% Non returnable due to the nature of custom order which cannot be sold again or reused. The only exception would be if the order was created with a major error on our parts such as "misspelling" wrong information or design as per a "written agreement prior" (not change of heart/mind on customers side). 

3. Additional Terms

  • Buyer's Remorse & Mishandling:
    • We are not responsible for returns or refunds due to buyer’s remorse.
    • Items that have been mishandled or improperly installed by the buyer are not eligible for a return or refund.
  • Return Authorization:
    • All return requests must be pre-approved by our customer service team. Unauthorized returns may be refused or subject to additional fees.
  • Proof Requirement:
    • Failure to provide the required photographic evidence for damaged items or proof of lost mail will result in denial of your return request.
  • Final Sale:
    • Once an item has been installed or if it falls under any of the non-returnable scenarios mentioned above, the sale is considered final and non-refundable.

4. How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at [Insert Contact Information] within 3 days of delivery.
  2. Submit Evidence: Provide the necessary photographs and/or documentation as outlined above.
  3. Return Approval: Wait for confirmation and further instructions from our team regarding your return or replacement.

By completing your purchase, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. If you have any questions or need further clarification, please do not hesitate to contact our customer service.

Thank you for your understanding and cooperation.